We provide free, confidential and impartial advice on a wide range of issues and we can help you find the way forward.
Our Money Advice Team can talk you through your options and help with drawing up a realistic and sustainable budget and negotiating with any of your creditors you’re struggling to repay.
Our Utilities Team can look at your energy usage and find ways to cut your energy costs as well as look for additional financial support.
Our Benefits and Help to Claim Universal Credit Teams can review your benefits to ensure you’re claiming everything you’re entitled to. We can also support you with making a claim or appealing a decision.
Please note: for some benefit enquiries, we may need to signpost you to the advice provider covering your area and is funded by the Council.
Contact us:
Debt issue?
Email: [email protected]
Call: 0191 415 8998 (Monday to Friday, 9am-4pm).
Want an energy check to see if you can save money?
Email: [email protected]
Call: 0191 415 8998 (Monday to Friday, 9am-4pm).
Need help applying for Universal Credit?
Universal Credit Helpline: 0800 144 8444 (Monday to Friday, 8am-6pm).
Universal Credit Webchat Service: citizensadvice.org.uk/helptoclaim.
For any other queries please call us for free on 0808 278 7950 (Monday to Friday, 9am-4pm).
